Based on studies and observations, CSR Arabia is aware
that causes of unprofessional customer service or increased customer's
complains are not due to the lack of necessary competencies or skills of the
people who provide customer service.
Therefore, CSR Arabia utilizes HPI Model in order to ensure best ROI for
organizations prior to investing any penny in developing their CSR strategy,
so they can improve their service, reduce customer complaints and provide
the desired image of the organization.
The professional experts of CSR Arabia, do not just look for the skill,
knowledge and behavioral gaps of the Customer Service Agents, they work hand
in hand as partners with the client to identify and evaluate their current
organization CSR status and come up with proper interventions to develop new
systems and polices for their new CSR strategy.
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